Privacy

PRIVACY POLICY 
Jool Products LLC Privacy Policy 
Last Updated: December 14, 2023 

 

  • Overview 
  • Information We Collect 
  • How We Use the Information We Collect 
  • How We Share the Information We Collect 
  • Cookies 
  • Third Parties 
  • Your Privacy Rights – General Information 
  • How to Make Data Requests – Information for California Residents 
  • Information for Nevada Residents 
  • Retention of Data 
  • Children’s Privacy 
  • Security 
  • Third Party Applications and Integrations Used by JB 
  • Third Party Websites 
  • Updates to This Privacy Policy 
  • Contact Information 

 

OVERVIEW 

This Privacy Policy describes Jool Products LLC dba Jool Baby (“JB”) policies regarding the collection, use, and disclosure of information about you in connection with your use of our website (www.joolbaby.com (the “Site”) and the products provided directly to our Customers (the “Services”).  

 
When you use our Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. 

INFORMATION WE COLLECT 

 

JB collects personal information to facilitate your use of the JB Site or Services. “Personal Information” means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that is being associated with an identified or reasonably identifiable individual. 

Personal Information That We Collect Directly From You 

JB collects the following categories of information directly from individuals: 

Category of Personal Information 

Name 

Phone Number 

Email Address (for example, emails sent to support@joolbaby.com)  

Physical Address 

IP Address 

Browsing History 

Credit Card Number and Related Financial Information 

Transaction History (of Ordered Products) 

Email Communications 

Answers to Surveys 

Customer Support Communications 

Any Attachments Attached to an Email Communication or Other Customer Support Communication 

Ordered Product Information, Including Product Size, Product Quantity, Cost of Ordered Products, and Order Tracking Number 

Shopping Bag Information, Including Product Size, Product Quantity, Cost of Ordered Products 

Customer Reviews, Including Number of Stars on a Scale of 1-5, Content of the Review, and the Date of the Review 

JB Account Information, including First Name, Last Name, Email Address, Password that is Created by You When Setting Up Your Account, Date You Created the Account, Location, Uploaded Photograph, Product Wish List, Order History, and All Stored Physical Addresses 

Information Involved in a Product Purchase, including Name, Shipping Address, Billing Address, Credit Card Number, Name on Credit Card, Expiration Date on Credit Card, CVC Code 

 
 

How We Use the Information We Collect 

For the general Internet user and potential Customer, the Personal Information we collect and the practices described above are undertaken in an effort to provide you with the best experience possible, protect you from risks related to improper use and fraud, and help us maintain and improve JB’s offerings. We may use your Personal Information to: 

  • Provide You with  JB uses your Personal Information to provide you with its Products, Services, and Site pursuant to its Terms of Use for the Site and this Privacy Policy. 
  • Comply with Legal and Regulatory Requirements.JB processes your Personal Information as required by applicable laws and regulations. 
  • Protect the Security and Integrity of Our Site.JB uses your Personal Information to further our security practices related to Personal Information. 
  • Provide You with Customer Support.JB processes your Personal Information anytime that you reach out with issues arising from your use of the Site. 
  • Optimize and Enhance Our Services.JB uses your Personal Information to understand how our Site is being used to help us improve our Site. 
  • Market Our Services to You.JB may contact you with information about our Services. We will only do so with your permission, which can be revoked at any time. 
  • Other Business Purposes.JB may use your information for additional purposes if that purpose is disclosed to you before we collect the information or if we obtain your consent. 

For our Customers, we may use the Personal Information we collect or receive through the Service (alone or in combination with other data we source) for the purposes and on the legal bases identified below: 

  • To perform our contract with you for the purchase or use of the Products or Services or where we have not entered into a contract with you, in accordance with our legitimate interests to operate and administer our Services. 
  • To enforce compliance with our contractual obligations and applicable law, and to protect the rights and safety of our Customers in reliance on our legitimate interest to protect against misuse or abuse of our Services and to pursue remedies available. 
  • To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. 
  • To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests. 
  • To prosecute and defend a court, arbitration, or similar legal proceeding. 
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. 
  • To provide, support, and improve the Products and Services to perform our contract with you for the use of the Services or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and improving the Site and Services and providing certain features. When we share your Personal Information with third parties, we take steps to protect your information in a manner that is consistent with our obligations under applicable privacy laws. 
  • To combine and anonymize data about our Customers and our Customers’ use of the Services in order to create aggregate, anonymized statistics, which we may use to provide certain features within the Services and for promoting and improving the Services in reliance on our legitimate interests. 

How We Share the Information We Collect 

JB will not share your Personal Information with third parties, except as described below. 

  • Third-Party Service Providers and Vendors.JB may share your Personal Information with third-party service providers for business or commercial purposes. Your Personal Information may be shared so that they can provide us with services, including identity verification, fraud detection and prevention, security threat detection, payment processing, Customer support, data analytics, Information Technology, advertising, marketing, data processing, network infrastructure, storage, transaction monitoring, and tax reporting. JB shares your Personal Information with these service providers only so that they can provide us with their services, and we prohibit our service providers from using or disclosing your Personal Information for any other purpose. Our third-party service providers are subject to strict confidentiality obligations. 
  • Law Enforcement.JB may be compelled to share your Personal Information with law enforcement, government officials, and regulators. 
  • Corporate Transactions.JB may disclose Personal Information in the event of a proposed or consummated merger, acquisition, reorganization, asset sale, or similar corporate transaction, or in the event of a bankruptcy or dissolution. 
  • Professional Advisors.JB may share your Personal Information with our professional advisors, including legal, accounting, or other consulting services for purposes of audits or to comply with our legal obligations. 
  • JB may share or disclose your information with your consent. 

If JB decides to modify the purpose for which your Personal Information is collected and used, we will amend this Privacy Policy. 

COOKIES 

When you access JB’s Site, we may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (“Cookies”) on your computer or other devices used to visit the JB Site. We use Cookies to help us recognize you as a Customer, collect information about your use of the JB Site to better customize our Services and content for you, and collect information about your computer or other access devices to assess and improve our Site and Services. 

The purposes for which JB uses Cookies in its Site include: 

Purpose 

Explanation 

Website Functionality Cookies 

These cookies allow you to navigate the JB Site and use JB Site features, such as “Add to Cart.” 

Website Analytics 

These cookies allow JB to measure and analyze how our customers use the Site, to improve the JB Site functionality, and enhance your shopping experience. 

Advertising and Targeting 

These cookies allows JB to deliver ads that are relevant to you. 

These cookies further allow JB to limit the number of times that you see an ad and helps JB measure the effectiveness of its marketing campaigns. 

Please note that if you reject cookies, you will not be able to utilize some or all of the features JB’s Site. If you do not consent to the placing of Cookies on your device, please do not visit, access, or use the JB Site. 

YOUR PRIVACY RIGHTS – GENERAL INFORMATION 

JB is required under certain United States domestic data laws to provide certain information to individuals about how JB collects, uses, and shares your Personal Information, and about the rights and choices that you may have concerning your Personal Information. The following sections provide an overview of the Personal Information that JB collects, uses, and shares, outlines the rights that you have concerning your data, and the actions that you can take to make certain requests concerning your Personal Information. 

Personal Information That JB Collects, Uses, and Shares 

For ease of reference, we have compiled the list below to demonstrate how we use the categories of Personal Information we have collected, used, and disclosed. 

The purposes for the collection, use, and sharing of information include: 

Category of Personal Information 

How It Is Collected 

How It Is Used 

How It Is Shared 

Name 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Phone Number 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Email Address (for example, emails sent to support@joolbaby.com) 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third JB. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Physical Address 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

IP Address 

When you use the JB website, it will collect your IP address automatically. 

JB will use this information to enhance your Site experience. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Browsing History 

When you use the JB website, it will save your browsing  history automatically. 

JB will use this information to enhance your Site experience. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Credit Card Number and Related Financial Information 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Transaction History (of Ordered Products) 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Email Communications 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Answers to Surveys 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Customer Support Communications 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Any Attachments Attached to an Email Communication or Other Customer Support Communication 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Ordered Product Information, Including Product Size, Product Quantity, Cost of Ordered Products, and Order Tracking Number 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Shopping Bag Information, Including Product Size, Product Quantity, Cost of Ordered Products 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Customer Reviews, Including Number of Stars on a Scale of 1-5, Content of the Review, and the Date of the Review 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

JB Account Information, including First Name, Last Name, Email Address, Password that is Created by You When Setting Up Your Account, Date You Created the Account, Location, Uploaded Photograph, Product Wish List, Order History, and All Stored Physical Addresses 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

Information Involved in a Product Purchase, including Name, Shipping Address, Billing Address, Credit Card Number, Name on Credit Card, Expiration Date on Credit Card, CVC Code 

You have actively provided this information to JB through the JB Site. 

JB will use this information to directly respond to your requests through its Site. 

JB does not sell information to third parties. 

JB may share information it is provided with third parties or vendors to respond to request or provide further services. 

  

HOW TO MAKE DATA REQUESTS - INFORMATION FOR CALIFORNIA RESIDENTS 

JB is required under the California Consumer Privacy Act of 2018 (“CCPA”) to provide certain information to California residents about how we collect, use, and share their Personal Information, and about the rights and choices California residents may have concerning their Personal Information. For purposes of this section, “Personal Information” has the meaning provided in the CCPA. 

Rights Afforded to California Residents 

California consumers have the following rights under the CCPA with respect to their Personal Information. Please understand, however, that these rights are not absolute, and JB may decline requests as permitted under applicable law. 

  • Right to Request Access.You may submit a request that JB disclose the categories and specific pieces of Personal Information that we have collected, used, or disclosed about you in the past twelve (12) months. 
     
    Without having to submit a request to access your Personal Information, you have the right to know what categories of Personal Information we have collected from consumers generally within the past twelve (12) months, where we got it, why we collected it, and with whom we shared it. 
     
    Please note that simply because JB has provided the categories of Personal Information it may collect pursuant to California law does not mean JB necessarily collected all of the specific pieces of Personal Information listed for any given person. Also, please note where Personal Information was disclosed within the past twelve (12) months as indicated in the last column of the table, it may have been disclosed only to service providers and/or third parties for business or commercial purposes so we can provide our Site or Services to you. 
     
    We have not “sold” Personal Information within the past twelve (12) months, as that term is defined by the CCPA. 
  • Right to Request Deletion.You may submit a request that JB delete the Personal Information that we have about you. 
  • Right to Opt out of Sale of Personal Information.You have the right to opt out of the sale of your Personal Information. JB does not sell your Personal Information. 
  • Right Not to Receive Discriminatory Treatment.You have the right to exercise the privacy rights conferred by the CCPA without discriminatory treatment. 

You may submit a request to access or delete your Personal Information by emailing us at support@joolbaby.com 

JB is legally obligated to verify your identity when you submit a request. We may request additional information from you to verify your identity. If you submit a request to delete your Personal Information, you will also be required to confirm the deletion request by email. 

You may designate an authorized agent to make a request under the CCPA on your behalf. Your authorized agent must submit proof that you have provided them with power of attorney pursuant to California Probate Code Sections 4000 to 4465. JB may deny a request from a purported authorized agent who does not provide proof of authorization to act on your behalf. 

Please understand that we are not obligated to provide you with a copy of your Personal Information more than twice in a twelve (12) month period pursuant to the CCPA. 

To make a data request, you can elect to contact JB through one of the following methods: 

What happens after I submit a request? 

Once we receive your request, we must first verify your identity. We will take commercially reasonable steps to verify your identity, including asking you to provide us with information to confirm your identity using the information we have on file. If you wish to designate an authorized agent to make a request on your behalf, please indicate that when submitting your request. 

We will make good faith efforts to respond to your request. There may be circumstances under the CCPA in which we cannot, or need not, respond to your request. For example, we are not required to delete Personal Information needed to complete the transaction for which the Personal Information was collected, to detect fraudulent or illegal activity, or for legal compliance purposes. We are also not required to provide access or deletion where your identity could not be verified, where you have exceeded the number of requests you can make within a twelve (12) month period, or where the information contains legally privileged material or would violate the rights of others. If we determine that your request should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. 

Any requests that can be processed by us will be done so in no more than forty-five (45) days from the date we receive your request, unless we notify you that an extension is required. In case of an extended completion period, we will process your request in no more than ninety (90) days from the date of your original request. Consumers are limited to two requests to know/access their Personal Information within a twelve (12) month period. 

INFORMATION FOR NEVADA RESIDENTS 

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. JB does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at support@joolbaby.com. 

Retention of Data 

JB retains Personal Information where we have an ongoing legitimate business or legal need to do so. Our retention periods will vary depending on the type of data involved, but, generally, JB refer to these criteria in order to determine retention period: 

  • Whether we have a legal or contractual need to retain the data; 
  • Whether the data is necessary to provide our Products, Services, or Site; and 
  • Whether our Customers would reasonably expect that we would retain the data until they remove it or until their accounts are closed or terminated. 

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. 

Children’s Privacy 

JB’s Site is not intended for general audiences and is not directed to children under 17. We do not knowingly collect Personal Information from children under 17 through the Site. If you become aware that a child has provided us with Personal Information without parental consent, please contact us at support@joolbaby.com. If we become aware that a child under 17 has provided us with Personal Information without parental consent, JB takes steps to remove such information. 

SECURITY 

No security is foolproof, and the Internet is an insecure medium. We cannot guarantee absolute security, but we work hard to protect JB and you from unauthorized access to or unauthorized alteration, disclosure, or destruction of Personal Information that we collect and store. 

JB addresses its guarantees as to privacy and security in the various agreements and data processing addendum that it enters into contractually with its Customers. 

THIRD PARTY APPLICATIONS AND INTEGRATIONS USED BY JB 

The JB Site uses third-party applications and integrations to enhance its customer service experience. JB disclaims any and all liability and responsibility for the use of these applications and integrations, and encourages you to review their individual privacy policies before using the JB website, purchasing products from JB, or otherwise engaging with JB: 

 

The JB Site contains links to the social networks Facebook, Instagram, TikTok, Twitter, and YouTube. JB disclaims any and all liability and responsibility for your use of these sites, but encourages you to review their individual privacy policies before your use of these sites: 

 

UPDATES TO THIS PRIVACY POLICY 

JB may revise this Privacy Policy from time to time. If JB makes material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Site prior to or on the effective date of the changes. By continuing to access or use the services after those changes become effective, you acknowledge the revised Privacy Policy. 

CONTACT INFORMATION  

If you have questions or concerns regarding this policy or our processing of your Personal Information, please feel free to contact JB through the following: 
  
Email: support@joolbaby.com  
  
Address: 

Jool Baby  

PO Box 1273 

Lakewood, NJ 08701