With parents like you in mind, our products are meticulously designed to last long, perform well, and treat you to a unique parenting experience. Aside from creating premium childcare essentials, we stand behind our products, and guarantee their quality and performance. All Jool Baby products include a lifetime guarantee which covers defects, malfunctioning, and any failure to meet intended product function as outlined on product page and packaging. We at Jool Baby are committed to satisfy our customers and provide unmatched customer care. If you have any issues with a product please don't hesitate to reach out to us on our "contact us" page.